Your order leaves us within forty-eight hours.

The moment you place your order, our team begins the quiet work of preparation — wrapping each piece by hand, sealing every parcel with our crest, and slipping a small note of thanks inside.

All orders are dispatched within 48 hours of payment confirmation, excluding weekends and public holidays when our atelier rests. You'll receive an email the moment your parcel takes flight, complete with a tracking number so you can follow its journey.

From our workshop to every corner of the world.

Once on its way, your parcel arrives within 7 to 12 business days, depending on your region and local customs clearance. Here's a guide to anticipated arrival windows.

A small gift, for orders over fifty.

Spend $50 or more in a single order, and we'll carry your parcel anywhere in the world — entirely on us. No codes, no caveats. The discount applies automatically at checkout, as if by magic.

Follow your order, every step of the way.

A word on international borders.

International orders may be subject to import duties, taxes, or customs charges determined by your country's regulations. These fees are levied once the package reaches its destination and are the responsibility of the recipient.

We have no way to predict or influence these costs, but we recommend checking with your local customs office for an estimate before placing a large order.

We'll find it. Or send a new one.

Should your parcel not arrive within the expected window, please write to us at care@dobbysmagic.com with your order number.

We'll trace the package personally, and if it cannot be found, we will reship or refund — whichever you prefer. No questions, no formalities. A promise is a promise.